Last Update: September 28, 2018

 

STREAMFRAME

PRIVACY POLICY

 

THIS WEBSITE (THE “SITE”) IS OPERATED BY STREAMLINE MEDIA GROUP INC. (“STREAMLINE” OR “WE” OR ‘US”). THE USE OF THIS SITE, THE STREAMFRAME APPLICATION AND SERVICES ARE GOVERNED BY THIS PRIVACY POLICY.

THIS PRIVACY POLICY DESCRIBES STREAMFRAME’S PRACTICES REGARDING THE COLLECTION, USE AND DISCLOSURE OF THE INFORMATION WE COLLECT FROM YOU WHEN YOU USE THE STREAMFRAME APPLICATION AND THE SITE (INCLUDING STREAMFRAME.COM, LOGIN.STREAMFRAME.COM, AND STREAMFRAME.ZENDESK.COM) THAT LINK TO THIS POLICY (THE “SERVICES”). BY ACCESSING OR USING THE SERVICES, YOU AGREE TO THIS PRIVACY POLICY AND OUR TERMS OF USE. WE TAKE YOUR PRIVACY VERY SERIOUSLY AND WE ASK THAT YOU READ THIS PRIVACY POLICY CAREFULLY AS IT CONTAINS IMPORTANT INFORMATION ON:

  • the Personal Information we collect about our Services users (or “you”);
  • what we do with your Personal Information;
  • who your Personal Information might be shared with; and
  • your rights regarding the Personal Information you have provided to us.

 

This Privacy Policy forms a part of and should be read in conjunction with our Terms of Use (the “Terms”) for the Services.

 

Streamframe is a subsidiary of Streamline responsible for the development of the Streamframe application.

 

WHO WE ARE

 

The data controller for the purposes of the General Data Protection Regulation (GDPR) in respect of this Site is Streamline Media Group Inc., a Delaware Corporation having its principal place of business at 410 South Rampart Boulevard, Suite 390, Las Vegas, NV 89145, United States of America.

The data controller for the purposes of the General Data Protection Regulation (GDPR) in respect of all the data that you upload to the Streamframe application (“Content”) is You.

“Personal information” means any type of data that can be used to directly or indirectly identify our Services users.

You can contact us at any time by writing to the above-mentioned address or sending an email to legal@streamframe.com.

 

SCOPE OF THIS PRIVACY POLICY

 

This Privacy Policy is divided into three Sections:

 

Section I – Information Streamline collects and controls

 

This part deals with how Streamline collects and uses information about the Site visitors, potential customers, users of the Streamframe application, and others who contact Streamline through forms or email addresses published on or linked to our Site.

 

Section II – Information that Streamline processes on your behalf

 

This part deals with how Streamline handles data that you entrust to Streamline when you use the Streamframe application, or when you share any Personal Information with us while requesting customer support.

 

Section III – General

 

This part deals with topics that are relevant to both Section I and II, and other general topics such as Streamline’s security commitments and how we will inform you when we change this Privacy Policy.

 

SECTION I

 

PERSONAL INFORMATION WE MAY COLLECT ABOUT YOU

 

We may collect, receive and process any information, including your Personal Information, data and other details submitted, shared or exchanged in connection with the Services. You may provide some of this information to us, for example by filling in forms, signing up to access our Streamframe application or by corresponding with us. We may collect some of it through automatic means, for example by using cookies when you visit our Site.

READ HERE to learn what information we collect.

 

PERSONAL INFORMATION PROVIDED ABOUT THIRD PARTIES

 

If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his or her behalf and has agreed that you can:

 

  • give consent on his or her behalf to the processing of his or her personal data;

  • receive on his or her behalf any data protection notices;

  • give consent to the transfer of his or her personal data abroad; and

  • give consent to the processing of his or her personal data.

 

OUR LEGAL BASIS FOR PROCESSING YOUR PERSONAL INFORMATION

 

When we use your Personal Information, we are required to have a legal basis for doing so. There are various legal bases upon which we may rely, depending on what Personal Information we process and why.

 

READ HERE to learn the legal bases we may rely on

 

HOW WILL STREAMLINE USE PERSONAL INFORMATION

 

Personal Information submitted to us through the Site might be used for the following purposes:

 

  • to create and administer your subscription to access the Streamframe application;

  • to respond to your inquiries related to your subscription to access Streamframe application;

  • to personalize the Site for you;

  • sending you email notifications that you have specifically requested;

  • dealing with inquiries and complaints made by or about you relating to the Site;

  • keeping the Site secure and prevent fraud.

 

We will not, without your express consent, supply your Personal Information to any third party for their or any other third party’s direct marketing. Also, no automated decisions or profiling are made while the processing of your Personal Information.

 

DISCLOSING PERSONAL INFORMATION

 

We do not share Personal Information you have provided to us without your consent unless:

 

  • doing so is appropriate to carry out your own request;

  • we believe it is needed to enforce the Terms;

  • we believe we are required to do so by law or to comply with legal processes;

  • we believe it is needed to detect, prevent or address fraud, security or technical issues;

  • to protect our property, legal rights, or that of others.

 

Only aggregated, anonymized data is periodically transmitted to external services to help us improve the Site. We currently use Google Analytics (usage analysis). You can review Google’s privacy policies to find out more at http://www.google.com/policies/privacy/.

 

DATA RETENTION POLICY

 

We will hold your Personal Information on our systems for as long as is necessary for the relevant service, or as otherwise described in this Privacy Policy.
If you would like us to delete any information about you, please let us know by sending an email to legal@streamframe.com

 

THIRD PARTY CONTENT

 

When you are using the Site, certain content may be created or hosted by a third party. Such third parties may place cookies and/or use web beacons, which may be used to identify some of your preferences or to recognize you if you have previously had contact with them. We do not control the use of such technology by third parties, the information they collect, or how they use such information. Streamline does not disclose your Personal Information to third parties serving ads or other content on the Site.

 

THIRD PARTY WEBSITES

 

You should be aware that while you are on the Site, you may be directed to links to other websites. The privacy policies of these other websites are beyond our control and we take no responsibility for their practices. Because we cannot guarantee that the privacy policies of these websites meet our high standards, we recommend that you read the privacy policy of the website to which you may be linked to before you submit any personal information.

 

SECTION II

 

INFORMATION PROVIDED IN CONNECTION WITH SUBSCRIPTION TO ACCESS AND USE THE STREAMFRAME APPLICATION

 

Data we process on your behalf

 

You may entrust Personal Information for us to process that you or your organization control, to Streamline when you request technical support. This includes information regarding your customers and your employees (if you are a controller) or data that you hold and use on behalf of another person for a specific purpose, such as a customer to whom you provide services (if you are a processor).

 

Ownership and control of your data

 

We acknowledge that you are the owner of Content and we only process it according to your instructions. Streamline will not view, access or use your Content, including Personal Information within the Content, except as needed to provide access to the Streamframe application, or as otherwise described in this Privacy Policy. Streamline is not a data controller of Content. We provide you complete control of your Content by providing you the ability to access your Content or request export or deletion of your Content.

 

How we use your data

 

When you request technical support, Streamline may have access to Content for the limited purposes of providing the requested support. You, as the data controller of your Content, are responsible for furnishing any notices or obtaining any consents required by law.

 

Who we share your data with

 

We may provide access to your Content to our employees involved in providing the services to you so that they can identify, analyse and resolve any errors. Our employees will also have access to Content that you knowingly share with us for technical support. We ensure that access by our employees to your Content is restricted to specific individuals and is logged and audited.

 

Retention of your data

 

We hold the data in your account as long as you choose to use the Streamframe application. Once your Streamframe account is terminated, your data will eventually get deleted from Amazon Web Services by Amazon pursuant to all applicable laws and in accordance with industry-standard practices.

 

SECTION III

 

GENERAL

 

INFORMATION FROM CHILDREN UNDER THE AGE OF 13

 

The Site and the Streamframe application is not directed to children. Streamline does not knowingly collect Personal Information from children under 13 years of age. If you are under 13 years of age (or above 16 if you are from the European Economic Area) you should not use the Site or the Streamframe application, and under no circumstances should you send information about yourself to Streamline. If Streamline discovers that a child under the age of 13 has provided Streamline with Personal Information, Streamline will immediately delete that child’s Personal Information from the Site or the Streamframe application and preclude the child from further access.

 

INTERNAL DATA TRANSFERS

 

It is our policy not to share, sell or rent your Personal Information to any company not directly related to Streamline or under our control. Streamline reserves the right to share your Personal Information with its subsidiaries and affiliates. Information that we collect may be stored, processed in, and transferred between any of the countries in which our entities and business divisions operate to enable us to use the information in accordance with this Privacy Policy. Information that we collect may be transferred to the United States of America, Malaysia, Japan and Hong Kong.

Further, Streamline may sell, transfer or otherwise disclose user information, including Personal Information, in connection with a corporate merger, consolidation, the sale of substantially all assets, or other fundamental corporate change. Any such transfer shall continue to be subject to this Privacy Policy.

 

PROTECTION OF PERSONAL INFORMATION

 

We employ industry standard techniques and maintain appropriate safeguards that ensure the security, integrity, and privacy of the Personal Information we collect from all users. For example:

  • Personal Information collected by us is stored in secure operating environments that are not available to the public and are only accessible by authorized Streamline (or its subsidiaries’ or affiliates’) employees; and

  • we have security measures in place to protect the loss, misuse, and alteration of the information under our control.

However, we cannot guarantee that unauthorized third parties will never be able to defeat our security measures or use your Personal Information for improper purposes. You acknowledge that you provide your Personal Information at your own risk.

 

YOUR RIGHTS

 

Where applicable, you may have certain rights under data protection legislation, including the right to object to direct marketing and the right to see the Personal Information held about you and you may ask us to make any necessary changes to ensure it is accurate and up to date.

 

READ HERE to learn more about the rights you have.

 

If you would like to exercise any of those rights, please:

 

  • contact us;

  • provide us with appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport); and

  • let us know what right you want to exercise and the information to which your request relates.

 

For further information on each of those rights, including the circumstances in which they apply, please contact us or see the Guidance on individuals’ rights under the General Data Protection Regulation.

 

UPDATE PERSONAL INFORMATION

 

If you wish to review or update any Personal Information that we may have collected about you or if you wish to opt-out of participating in communication from us, please feel free to contact us at privacy@streamframe.com.

 

CONTACT

 

If you have any questions, complaints or comments regarding our Privacy Policy or practices, please contact us via email at privacy@streamframe.com.

If you have general questions not related to privacy matters, you can visit our customer support page on the Site.

 

CHANGES AND UPDATES TO THIS PRIVACY POLICY

 

We reserve the right to make changes to this Privacy Policy at any time without notice. If we change our Privacy Policy, we will post those changes on the Site so that you and other users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. It is your responsibility to periodically check our Privacy Policy for changes. If we are going to use Personal Information in a manner different from that stated at the time of collection, we will notify you via email or by placing a prominent notice on the Site.

 

By using the Services, you signify your assent to the Privacy Policy. If you do not agree to this Privacy Policy, please do not use the Services. Your continued use of the Services constitutes your acceptance of any modification that may be made.